policies

CARE

+ Your piece was hand finished and is therefore delicate in nature. Please treat it with care to improve its longevity.

+ Do not swim, bathe, or shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible.

+ Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel.

RETURNS

+ We accept returns for exchange or store credit only within 7 days of receiving. Item(s) must be returned in new and original sale-able condition. If there are any signs of wear or use, the return will not be accepted. + Email rennstudio.ny@gmail.com for a return authorization number. Please note that returns will not be accepted without an authorization number.

Return Items To:

 

Renn Studio, 4 Peter Cooper Rd #10E, New York NY 10010

 

SHIPPING

+We ship to the shipping address provided by you. We are not responsible for lost or missing orders due to an incorrect shipping address provided. +All jewelry items are made to order. Please allow extra processing time. +For domestic orders, please allow 2-3 business days for processing and 2-3 weeks for delivery. +For international orders, please allow 2-3 business days for processing and 4 weeks for delivery.  Customs and duties are the responsibility of the receiver. +Please understand that we cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs. +These delivery times are estimates and not guaranteed by Renn New York +For further inquiries please contact us at rennstudio.ny@gmail.com